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Customer Feedback

customer feedback

We need your feedback in order to help us improve and continue to get it right (cos no ones perfect!). We need to know what your experience of dealing with us was like. We try to make the used car sales experience as pleasant as possible by supplying premium quality used cars in a relaxed environment and in an intelligent and friendly manner.

Of course we're interested in getting the sale but, we're really interested in developing and maintaining a brilliant reputation by providing a quality, honest service pre, mid and post sale.

Your comments help us to improve what we do and provide new customers with credible assurance before they meet us.

We strive for 5!
5 Golden Stars

Please email your comments to feedback@smallcarspecialists.co.uk

What our customers say...
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Date: 21:47 1st May 2013
Hi Dan,
Thank you for my car! Was a great fast reliable service and I would recommend to anyone! i love the Clio and it is in a really good condition and very reliable. thank you for the honest helpful advice too not to mention the amazing price! Thanks again,
Adrian, Kerry and Emily, Hedge End

Date: 19:37 1st March 2013
Hi Dan (the man),
Just want to say thanks to you for turning out so promptly to see to my car.
Very good service. Highly Recommended. Regards,
Mrs Jan Cole, Bishopstoke

Date: 19:37 26th February 2013
I just wanted to pass on my thanks for the pleasant and hassle free transaction. The car is everything the advert promises and I will certainly recommend you to friends and family. Many thanks,
Paul, Portsmouth

Date: 15:53 19th January 2013
Hi Dan,
Would like to say thank you for all your help with buying the peugeot 206 - I love it!! Would definitely use you again and recommend you to anyone buying a small car. It was a pleasure from start to finish!!!
Rhianna & Karen, Ringwood

Date: 15:53 19th January 2013
Hi Dan,
Would like to say thank you for all your help with buying the peugeot 206 - I love it!! Would definitely use you again and recommend you to anyone buying a small car. It was a pleasure from start to finish!!!
Rhianna & Karen, Ringwood

Date: 10:16 22nd December 2012
Hi Dan,
Thank you for your patience in helping my mother to find and feel comfortable with her new car. As you know she had owned her old car for more than 12 years and so the change was fairly significant to her. You were polite, charming and graceful at all times - a night and day contrast to what we had encountered during our car search prior to visiting your garage. Have a great Christmas and good luck in 2013!
Megan, Bishops Waltham

Date: 08:27 25th June 2012
Morning Dan,
I wanted to leave some feedback for the website saying how pleased we both are with the new clio. It was a real pleasure doing business with you. You seemed soooo relaxed (in a good way!) and let the cars do the talking. All the cars in your showroom were beautiful and we were spoilt for choice - Our clio was easily the best we had seen after spending all day Saturday looking - our only regret is not finding you sooner! We will be back! Anyone reading the comments on here take note, we read them and then visited and are so pleased we did. 5 stars!
Sally & Brian, Bitterne, Southampton

Date: 16:58 15th May 2012
Hi Dan,
Sorry this is late. It's something I have been meaning to do for ages.
A note of sincere thanks for the superb service we received when buying the fiesta from you. Its been 4 months now and Amanda (and the kids!) are still really please with it. She even washes it! You did say black can be hard work to keep clean but we still think its worth it. Anyway, all the very best for the future and we will be looking you up next time and in the mean time recommending you to our friends.
Gary, Waterlooville

Date: 09:58 29th March 2012
Hi Dan,
Cannot believe it is over 5 months since I traded in my lovely red Polo, bought from you and reluctantly given up. I had every intention of acknowledging sooner how brilliant (& patient) you were at working to all the somewhat exacting criteria for a younger replacement car. You managed to find the right car within weeks and the Clio is indeed both economical whilst nippy enough for my husband to be happy to drive it. She has just passed her MOT with no work needed and has been just as reliable as the Polo.
The cars you sourced for two of our daughters are also going well, before you know it you will be doing the same for your own! Very best wishes.
Mandy, Hedge End, Southampton

Date: 08:40 18th March 2012
Hi Dan,
Would like to say a big thank you for providing me with my new car and rescuing me from my old one! I thought the way you showed me the car and the service you provided was outstanding. You were very honest and took your time and in no way rushed me which i really appreciated. I'm really pleased with my new car and would highly recommend you to my friends, which i have already done, so expect some phone calls! I will def come back to you if ever i need a new car again. Many Thanks!
Samantha, Bishops Waltham, Southampton

Date: 10:43 20th February 2012
Hi Dan,
Would just like to say thank you for all the help you gave me in finding me the perfect car. You went above and beyond the call of duty and gave me honest, helpful advice when searching. I absolutely love the Audi A1 I bought from you and will always recommend you to friends and family. I travelled all the way from Essex to buy from you and it was worth every mile! Thanks again,
Jodie, Essex
2011 A1 1.4T FSI Sport 'Bella' - BTO (bought to order)

Date: 08:22 14th November 2011
Hi Dan,
Just wanted to say how pleased we are with the new car! As usual the personal service provided by you was excellent. Many thanks,
Lesley, Portsmouth
2009 A3 - Repeating customer - BTO (bought to order)

Date: 09:21 26th April 2011
Hi Dan,
Just thought we would let you know how things are going with the honda we brought in february, we have done a couple of long journeys recently and found the car very comfortable, the car did well on the fuel too. We are so pleased with the car and of the service you gave. Many thanks again.
Carrol & Wayne, Portsmouth
Sent from my iPad

Date: 21:44 19th April 2011
what can I say, absolutely love my car! Had been searching for a Golf for a while on AutoTrader and I'd encountered a few sharks along the way, so was very refreshed to meet you. The car fitted the description of your advert with no unwelcome surprises. I found you to be very honest/upfront/not at all pushy and I was very comfortable to agree to purchase there and then. When I collected my car a couple of days later, following the MOT (which it passed with no advisories), I was pleased that not only had you purchased an additional 6 months tax, as agreed, but you'd also gone to the extra trouble to valet it, blast clean the engine and even re-wire the stereo headset for optimum performance (which wasn't even part of the deal!). You sat in the car with me and ran through all the controls and features before I set off about my merry way! I've since learnt that my cousin, Charlie, also purchased a Golf from you a few years ago, and her boyfriend PX'd a car with you. I was and remain extremely pleased with my purchase, found it a pleasure doing business with you and have already recommended to you to friends.
Darren, Southampton

Date: 18:59 22nd March 2011
Dear Dan,
Just a quick note to put in with the 2nd key for my little baby clio. The new car drove well, didn't want to reach home so soon as I was enjoying the drive so much! Ha ha ha If this new car is half as good as my old car I will be well happy. Hope she gets a nice owner too. Was really good doing business with you Dan and if all goes to plan I will definitely be back to see you within the next 5 years. We will of course let everyone know about Small Car Specialists as you were so helpful and fair in the sale of our new car. Many thanks and all the best to you and your lovely family. Kindest regards,
Trisha & John, Basingstoke

Date: 18:59 14th March 2011
Hi Dan,
Carrol & Wayne here, we bought the Honda civic executive from you at the end of February, just wanted to say how pleased we are with the car, and the service you gave us, many thanks again.
Carrol & Wayne, Portsmouth

Date: 14:18 5th February 2011
Hi Dan,
Sarah and Dave here who bought the civic sport yesterday? Dan, we can't thank you enough for the service you gave us yesterday. A breathe of fresh air from what we had experienced earlier on in the day. We only wished we by-passed jail and came straight to you! We will next time 100% and will be recommending you to our friends and family. Your 'Twins' are gorgeous!
Sarah and Dave, Brockenhurst

Date: 07:57 22nd December 2010
The car is brill. Exactly as you described...better in fact. Good luck for the future. I will recommend you to all the gals (and guys) at work!
Debbie, Chandlersford

Date: 20:42 12th November 2010
Alright Dan,
Just wanted to say thanks being so patient while I arranged my loan. Sorry it took longer than planned but it wasn't as straight forward for me as I had hoped :( I LOVE this car!
Best of luck
Tim, Basingstoke

Date: 10:03 24th June 2010
Hello Dan,
We purchased a Peugeot 206 from you about 7 months ago. I have waited to give you feedback because I wanted to make sure everything was ok with the car & to see what happened at the MOT. The car sailed through the MOT with only 1 advisory. We have had no problems with the car & the service you gave us was great.
Chris, Southampton

Date: 17:38 15th April 2010
Hi Dan,
Just a quick note to say thank you for the excellent service yesterday. Your telephone description of the car was very comprehensive, giving me the confidence to drive from Bournemouth to view it. My immediate impression of the car was as I had hoped and exactly as you had described. All in all, I am delighted with my purchase and will certainly be recommending Small Car Specialists to any of my friends looking to a purchase a new car.
Thanks again Dan!
Sam, Bournemouth

Date: 20:18 29th January 2010
Hi Dan,
Delivered again. 3rd car for 3rd and final son! Top car, top service, top value. ps wife has her eye on the TT so expect a call tomorrow!
Ray, Chichester

Date: 23:53 12th December 2009
Thanks for your time and all the advice you gave us today. Sara's going to continue saving and will be back in touch as soon as she meets her target! In the mean time, the websites been added to favourites.
Jenny, Titchfield

Date: 21:42 23rd November 2009
Really just wanted to say thanks for helping us find the perfect car. I know we had high expectations but what you found for us and presented us with blew us away. I will be sure to recommend your sourcing service to family and friends. Best of luck.
Christina, Fareham

Date: 08:11 2nd November 2009
Just a quick note of thanks for such a pleasant and painless sales experience. Thats it! Cars great, Joanne is over the moon. See you next time.
Graham H, Winchester

Date: 09:03 8th August 2009
Hi Dan,
After buying a red ford fiesta from you two weeks ago it developed a whistling sound. I took the car back to the small car specialists and Dan fixed the problem (some dirt stuck in the back brakes) straight away without any charge. I found him professional, really friendly and extremely helpful. Thank you for all your help and a great little car! Best wishes,
Laura, Southampton

Date: 12:30 18th February 2009
Hi Dan,
just a quick note for your website regarding the 04 reg Silver Astra we purchased from you in Jan.
We would like to thank Small Car Specialist for a great buying experience. Never has buying a car been so easy and enjoyable. Hassle-free, well described, well photographed with excellent, polite and prompt communications. A good deal and first class delivery by Dan.
Richard & Fiona, Reading - Berkshire

Date: 23:06 2nd February 2009
My wife and I recently purchased a 2002 1.5dci Clio from SCS, two days after collecting the car it developed an intermittent starting problem. We contacted SCS for help and were pleasantly surprised to find them more than helpful by initially bearing the cost of an investigation by a local repair shop and when that failed passing the car to a Renault main dealer, again at their cost, which turned out to be quite considerable! My wife and I have no hesitation in recommending SCS, Dan placed no pressure on us to purchase the car and when problems arose it was a nice change to see the problem get sorted without the usual "sorry your warranty doesn't cover that" type of comments that car dealers have a habit of using.
Roger and Emma, Southampton

Date: 13:54 2nd February 2009
Having previously bought a dodgy car, the thing that sold SCS to me was the key points on the website homepage, low tax, low mileage, exceptional condition and good history. The car I bought had just that and it was nice to view it undercover. I also particularly liked the fact that there was no heavy sales pitch that I had got when viewing other cars at other garages . Overall, I received excellent customer service when buying my Clio from the Small Car Specialist and I would highly recommend them to anyone.
Emma, Southampton

Date: 13:56 5th August 2008
Hi Dan
Wanted to say thanks for help buying the right car at the right price. I felt I got a very good deal and the car runs superb. Will be recommending you in future.
Danny, Kent

Date: 17:45 28th June 2008
Hi Dan
Just wanted to say thanks for the service we received whilst buying our Puma. Both my wife and I were very impressed with the service we received from Dan, he was very professional and a great help. We have loved every minute of owning the car since and would recommend him to anyone looking for this kind of car again.
Kit, Southampton

Date: 21:13 15th June 2008
Hi Dan
Just a quick thank you for the friendly, honest and reliable service I received when I bought my Audi A3 Sportback, you gave honest advice and provided excellent aftercare (even after I had bought the car and paid my money!!), very impressive and much appreciated.
Thanks once again
Kate & Ian, Southampton

Date: 09:33 7th June 2008
Hi Dan
Just a quick note to say thank you for the service I received from yourself when I purchased my car, I am 110% happy with it. It is the best car I have ever had and I have had quite a few!
Take Care
Mark, Eastleigh

Date: 13:45 18th May 2008
I'd like to thank Dan at Small Car Specialists for his warm welcome and for agreeing to fit in a viewing of the car at an unsociable time of the evening. The car was obviously well looked after and nicely presented, with all relevant paperwork giving me peace of mind. The price was very reasonable so I bought it on the spot, and have been very happy with it so far!
Mr Grant, London

Date: 13:45 16th April 2008
Hi Dan,
After all the stress of thinking i wouldn't be able to find my dream mini for the price i wanted... thank god i came across you.... Im totally in love with my car... I cant belive how much better it looked in real life... Thank you so much the drive home was fantastic... Good luck in the future and i will be recommending you to everyone i know... Thanks again you have made me a very happy lady
Tracy, London

Date: 13:20 15th March 2008
Hi Dan,
Home safe and even with the bad weather, it was a fantastic drive - I love it! Thankyou for everything, I will definately recommend you to people I know. Gd luck with your 200th!
Take care and thanks again.
Sonya, Poole

Date: 08:33 18th January 2008
Thanks very much for sourcing our Clio so quickly. I did not expect you to find such a great car within 24 hours of getting our very specific requirements ! Fantastic service, I will certainly recommend you to my friends.
Richard, Winchester

Date: 11:31 26th November 2007
A belated note to say thanks for the help with finding the Golf. All seems to be going well and it is just what I needed, my love affair with Alpha Romeos is now over! I will market your services as and when.
all the best

Date: 12:49 15th May 2007
"I was looking for something small, with low mileage that's cheap to run...and I found it with small car specialists. Dan's a really helpful, accommodating and genuine guy, I told him what I was after and he pretty much found it for me and made sure I was really happy with the car before I drove it away. Thanks Dan".
Leah H, North End, Portsmouth

Date: 21:37 13th Apr 2007
"Hiya Dan, Just wanted to say a massive thanks for what you have done for me, not only did you find me my perfect car, you sorted a few niggles that i had after a month all in one day. Amazing! I have spoken to one of my friends that is car hunting, i told her about you so you may hear from her. She is looking for a KA with colour coded bumpers, (what a surprise!!)" Thanks again.
Lauren H, West End, Southampton

Date: 21:37 11th Apr 2007
"All of those out there looking to get a first time car... honestly... its well worth looking here and even buying... i bought my car a week ago now and its been great! ive had no regrets about my decision with the car at all and its ran perfectly well and its well worth the bargain.... Cheers dan, appreciated the bargain!!" Rob G
Rob G, Whiteley, Fareham

Date: 12:29 10th Apr 2007
"I have purchased cars from Dan at Small Car Specialists twice and regularly recommend him to friends. Dan has been courteous and professional and the cars have been reliable and good value."
Company Director, East Sussex